- What does this guarantee cover?
The guarantee covers faulty workmanship and/or materials when the product is used in normal domestic conditions in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product.
Defective cookware will be replaced free of charge, or replaced by a similar product or one of equivalent value if the original product is no longer in production. Replacement with the same color cannot be guaranteed.
- What does this guarantee not cover?
Damage caused by normal wear and tear, accident, misuse, abuse or commercial use.
Scratches, stains, discoloration, corrosion or damage from overheating to the interior or exterior of the product.
Consequential damage is expressly excluded from this warranty.
- Who is covered by this guarantee?
The guarantee begins on the date of purchase by the original owner, whether a self-purchase or received as a gift.
- How long does this guarantee last?
Le Creuset stoneware has a guarantee of 5 years. Proof of purchase must be presented for claiming the guarantee.
- Procedure for claiming
Email us the following at firstname.lastname@example.org :
1. Your name
2. Contact number
3. Place of purchase
4. Receipt of purchase
5. Product description (product/size/colour)
6. Attach pictures of the affected areas and your product
7. Detail the issue that you are facing in writing.
All product returns or Warranty enquiries will be handled by Le Creuset Malaysia’s HQ. The cost of returning the product to our HQ, if applicable, is the responsibility of the purchaser.